The voice behind Navi Vani
Navi Vani (NAVI-VANI) is Navi Mumbai Municipal Corporation's AI-led citizen engagement assistant, built by AllContext.AI. HaHello is its engagement runtime: the layer that actually speaks to citizens.
Navi Mumbai · 7-day live pilot · March 2026
30,171calls made
17,623properties called
2,000properties paid after the call
₹88.84 Crcollected from called properties during the pilot period
3–5campaign operators instead of a telecalling team of around 50
Watch
Navi Vani for Navi Mumbai Municipal Corporation. Watch on YouTube
The pilot
How HaHello spoke for Navi Vani
In a 7-day live pilot in March 2026, HaHello held property-tax conversations in Marathi, Hindi and English, running up to 50 calls at the same time.
- Reminded every ownerof their due amount, in their own language.
- Captured commitmentspayment commitments and callback requests, on the call.
- Followed up on WhatsAppautomatically, after each conversation.
- Handed over to officerswhenever a human was needed.
The system
One of six Navi Vani agents
HaHello is one of six agents in Navi Vani. The other five decide who to call, why, and when, and link each payment back to the conversation that preceded it.
- Property research
- Segmentation
- Recovery propensity
- Next best action
- Multilingual voice engagement · HaHello
- Revenue attribution
Recognition
A SKOCH Award nominee
In the news
NMMC's record collections
Press coverage of Navi Mumbai Municipal Corporation's record property-tax recovery.
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